1. Scope
This Privacy Policy explains how Twin Torches Transport LLC ("Twin Torches," "we," "us," or "our") handles information submitted through this website. It applies to general contact inquiries, freight quote requests, shipper packet requests, carrier setup requests, and direct communications initiated from the website.
2. Information we collect
We collect information that you voluntarily provide, which may include:
- Company, contact, job title, email, phone, website, and address information.
- Shipment details such as origin, destination, dates, commodity, weight, equipment, temperature, hazmat, and special-handling requirements.
- Carrier information such as legal name, DBA, MC and DOT numbers, equipment, home base, operating areas, and preferred lanes.
- Other information you include in an open-text field or direct communication.
Do not submit banking information, ACH instructions, tax identification numbers, account credentials, insurance documents, or other sensitive financial or identity information through a public website form.
3. How we use information
We use submitted information to respond to inquiries, evaluate shipper and carrier requests, review potential shipments, communicate about services, prevent fraud and abuse, maintain business records, and comply with applicable requirements.
4. Form delivery and service providers
Website forms are configured to use Netlify as the website hosting and form-processing provider. Submitted form data may be stored in Netlify's form-submission system and delivered to Twin Torches through configured notifications so Cody Reaves and Jeff Reaves can review and respond to the request.
Spam-prevention measures may include hidden form fields, timing and rate checks, and provider filtering. Netlify may process technical information such as IP address, browser details, and device information according to its own terms and privacy practices.
5. No analytics or advertising trackers
This version of the website does not install analytics tools, advertising pixels, behavioral profiling tools, or targeted-advertising cookies. The site may use limited browser storage only to slow immediate duplicate form submissions; it is not used to follow visitors across websites. If these practices change, this policy should be updated before new technologies are enabled.
6. Sharing
We may share information with service providers that help operate the website or support legitimate business processes, and when required by law or necessary to protect rights, safety, property, or the integrity of transportation transactions. We do not sell personal information collected through these forms.
7. Retention and security
We retain information for as long as reasonably necessary to evaluate and respond to a request, maintain appropriate business records, resolve disputes, and meet legal or operational requirements. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.
8. Your choices
You may contact us to ask about information you submitted or to request a correction or deletion, subject to recordkeeping and legal obligations. Email cody@tttransportllc.com or jeff@tttransportllc.com.
9. Minors
This business website and our services are intended for adults acting on behalf of businesses. We do not knowingly solicit or collect personal information from anyone under 18.
10. Updates and contact
We may update this policy when our website or practices change. The effective date above identifies the latest version. Questions may be directed to Cody Reaves at (661) 932-2675 or Jeff Reaves at (805) 441-1750.